Privacy Policy
Wyllow Physical Therapy, Inc
25 W Anapamu St, Ste B, Santa Barbara, CA 93101
(805) 514-2010
Last updated: July 12, 2026
Wyllow Physical Therapy, Inc ("Wyllow," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at www.wyllowpt.com (the "Site"), how we use it, and the choices you have.
By using the Site or submitting information through it, you agree to the practices described here.
1. Information We Collect
Information you give us directly. When you fill out a form, book a discovery call, register for a workshop or class, or contact us, we may collect:
- Name
- Email address
- Phone number
- Information you choose to share about your symptoms, goals, or reason for reaching out
- Appointment and scheduling preferences
Information collected automatically. When you visit the Site, we may automatically collect standard technical information such as IP address, browser type, device type, pages visited, and referring website. This is collected through cookies and similar technologies used by our website platform and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and schedule a discovery call or appointment
- Send appointment confirmations, reminders, and scheduling updates
- Provide the physical therapy and educational services you request
- Send information about workshops, classes, and services, where you have asked to hear from us
- Improve the Site and understand how visitors use it
- Comply with our legal and professional obligations
3. Text Messaging (SMS)
If you provide your phone number to us — through a form on this Site, in person, or when scheduling — you may receive text messages from Wyllow relating to appointments, scheduling, and the services you have requested.
- Message and data rates may apply.
- Message frequency may vary.
- Reply HELP for more information.
- Reply STOP or UNSUBSCRIBE at any time to opt out of text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information covered by this exclusion — including your mobile phone number and any consent you provide to receive text messages — are excluded from any sharing or sale to third parties for their own marketing or promotional use.
We may share your mobile information with service providers who help us operate our practice (for example, our scheduling and messaging platform), solely so that they can deliver those services to us. These providers are not permitted to use your information for their own marketing purposes.
Opting out of text messages does not remove you from email communications, and it does not affect your ability to receive care.
4. Health Information
Wyllow is a healthcare provider. Protected health information created or received in the course of providing you care is governed by applicable federal and state health privacy laws, including HIPAA and California's Confidentiality of Medical Information Act, and by our Notice of Privacy Practices — not by this Policy.
This Privacy Policy covers information collected through our website. Please do not include detailed medical information in website forms or text messages. If you need to share clinical details, we will provide a secure method for doing so.
5. How We Share Information
We do not sell your personal information. We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes.
We may share information with:
- Service providers who operate systems on our behalf — for example, our website platform, scheduling and practice management software, customer relationship management system, payment processor, and email and text messaging providers. These providers may only use your information to perform services for us.
- Legal and safety purposes, where required by law, subpoena, or to protect the rights, safety, or property of Wyllow, our patients, or others.
6. Cookies and Analytics
The Site uses cookies and similar technologies to function properly and to help us understand how visitors use it. Most browsers allow you to refuse or delete cookies through your browser settings. Disabling cookies may affect how parts of the Site work.
7. Data Retention
We keep the information we collect for as long as necessary to provide services to you, to meet our legal, professional, and recordkeeping obligations, and to resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
You may:
- Opt out of text messages by replying STOP or UNSUBSCRIBE.
- Opt out of marketing emails by using the unsubscribe link in any email.
- Request access, correction, or deletion of the personal information we hold about you.
California residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. We do not sell or share your personal information as those terms are defined under California law.
To exercise any of these rights, contact us at the information below. We may need to verify your identity before responding.
10. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Site after changes are posted means you accept the updated Policy.
12. Contact Us
Wyllow Physical Therapy, Inc
25 W Anapamu St, Ste B
Santa Barbara, CA 93101
(805) 514-2010